Two-way messaging
Not just sending. A reply comes back into the application and can confirm a job, reschedule an appointment or trigger the next step.
SMS
For the people not sitting at a computer.
Drivers, technicians, contractors, patients, candidates. Email does not reach them in time, and an app they have to install does not reach them at all.
SMS is the only channel that reliably reaches someone within a minute without asking them to install anything. It is also the channel most likely to annoy people and attract regulatory attention, so consent, opt-out and sending windows matter as much as delivery. We handle both halves.
Off until you need it. Turning it on is a toggle — not a project, not a rebuild. See how capability arrives as you grow.
Providers
What we connect to
Available means built and running in production today. On request means we will build it for your application — it is not pre-built, and we will not imply otherwise.
Available
- TwilioSMS, and voice where a call is the right channel
- ClickSend
On request
- Vonage
- AWS SNS
- WhatsApp BusinessWhere your audience is outside North America
What you get
The part that is not just an API key
Delivery receipts
Know whether the message actually arrived, so a critical notification is not assumed to have been read when it never landed.
Consent and opt-out, recorded
Who agreed to be messaged, when, and to what — plus honouring STOP automatically. This is a legal requirement, not a nicety.
Sending windows and throttling
Messages held outside reasonable hours and rate-limited, so a bulk send does not arrive at 3am or trip carrier filtering.
Voice where it fits
Automated calls, call routing, or a recorded confirmation for cases where a text is not enough.
For example
What this looks like in practice
Dispatch and field work
Tomorrow's jobs sent the night before, with a reply to confirm. No more texting eleven people by hand and hoping.
Appointment reminders
A reminder the day before with a one-tap reschedule, which is the cheapest no-show reduction available to any business.
Time-critical alerts
An on-call escalation that reaches a person in seconds rather than waiting for them to check email.