Privacy policy

This policy covers this website and the information you send us through it. It is written to be read rather than to be defended, and it is deliberately short because this site collects very little.

Applications we build and run for customers are governed by the agreement with that customer, not by this policy. If you are a user of an application we operate on a customer's behalf, that customer is the organisation responsible for your data and the right place to send a request.

What we collect

• What you send us. If you fill in the contact form, we receive your name, email address, company, the category you selected, and what you wrote. That is the whole list.
• Ordinary server records. Our host records requests to this site, including IP address, the page requested, and the browser's user-agent string. These are kept for a short period for security and troubleshooting.

We do not run advertising trackers or session recording on this site, and nothing here is sold or used to build a profile of you. We do use one analytics tool, and only if you agree to it — see below.

Cookies and analytics

This site uses Google Analytics 4 to count page views and see which pages are worth keeping. It is switched off until you accept it. On your first visit a banner asks, and nothing is stored on your device and no identifier is sent to Google before you answer.

The banner offers two categories. Analytics covers Google Analytics 4. Marketing covers measuring whether a campaign led somewhere — we have not switched anything on behind it, and the category exists so that the choice is already yours if we ever do. A third category, necessary, is always on: it is what keeps the site working and what remembers the answer you gave, and it does not track you.

If you decline, Google Analytics stays in a restricted mode that sets no cookies and sends no identifier — we see an anonymous, aggregate count and nothing that points back to you. Declining costs you no functionality.

Your answer is stored in your own browser, with the date and a version number, so that we can ask again if this policy changes. It never leaves your device. To change your mind, use cookie preferences — the same link sits at the bottom of every page. Withdrawing is exactly as easy as agreeing, which is the point.

Why we use it

• To reply to you and have the conversation you asked for.
• To keep a record of that conversation in our customer relationship system.
• To keep the site available and defend it against abuse.

We do not sell your information, we do not rent it, and we do not use what you send through this form to train models.

Who else is involved

Running a website means some third parties necessarily process data on our behalf. The current list is our hosting provider, our email provider, our customer relationship system, and — only once you have accepted analytics — Google Analytics. We can name them on request. Each is bound to use the data only to provide the service to us.

Where it is kept, and for how long

Data associated with this site is stored in Canada, with one exception: if you accept analytics, Google processes that data on its own infrastructure, which includes servers outside Canada. Contact enquiries are retained for as long as the commercial conversation is live and for a reasonable period afterwards; server records are kept for a short period only.

Your rights

Under Quebec's Law 25, Canada's PIPEDA and — where it applies to you — the GDPR, you can ask us to:

• tell you what we hold about you;
• correct it if it is wrong;
• give you a copy in a portable format;
• delete it;
• stop using it for a particular purpose.

Write to contact@idea2production.io and we will respond within the period the applicable law requires. You do not need to explain why you are asking.

Security

This site is served over TLS. Enquiry data is encrypted in transit and at rest, and access to it is limited to the people who need it to reply to you.

Changes

If this policy changes materially, the date at the top changes with it. We will not quietly broaden what we collect.

Contact

Questions, requests or complaints: contact@idea2production.io. If you are not satisfied with our response, you can raise the matter with the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.